This Privacy Policy explains how Beyond Words Collective Pty Ltd (ABN 94 702 069 798) (“Beyond Words Collective”, “we”, “us”) handles personal information collected through www.beyondwordscollective.com.au and the brands we run from it (the “Website”). We make our best endeavours to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy is not a statement of compliance with that Act.
Last updated: 19 October 2026
1. How to contact us about privacy
If you have a question or concern about privacy, contact us at info@beyondwordscollective.com.au or on 0428 770 301, or write to us at 22 Tuckett Rd, Salisbury QLD 4107, Australia.
2. What we collect
We collect personal information you give us, for example when you contact us, subscribe to our newsletter, create an account or place an order. This can include your name, email address, phone number, postal address and the details of your enquiry or order. We also automatically receive information from your browser when you use the Website, including your IP address, device and browser type, and cookie information (see section 5).
We collect personal information only by lawful and fair means and, where it is reasonable and practical, only from you. You don’t have to give us your personal information. If you don’t, we may not be able to answer your enquiry, send you updates or fill your order.
3. Sensitive information
Some of our services, such as custom PODD books from Tim’s Voice, may involve information about a person’s disability, health or communication needs. Before we collect that kind of information, we will tell you how we will handle it and ask for your consent.
4. Why we collect it
We use personal information to answer your enquiries, provide and deliver the products and services you ask for, manage your account, send you updates you have signed up for, improve the Website, and meet our legal obligations.
5. Website analytics and cookies
The Website uses cookies so that features such as logging in and shopping carts work. It also uses Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use the Website, for example which pages are viewed, how visitors arrive at the Website and what type of device and browser they use. Google Analytics uses cookies and similar technologies to collect this information, including your IP address, and Google may process it on servers outside Australia, including in the United States. We use this information in aggregate to improve the Website and do not use it to identify you.
To learn how Google uses this information, see How Google uses information from sites that use its services. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, or block cookies in your browser settings, although some parts of the Website may then not work properly.
6. Who we share it with
We share personal information only with service providers who help us run the Website and our services, such as our website host, email delivery, analytics and payment providers, and only as needed for them to provide those services. We will not sell your personal information. We will not disclose it to anyone else unless you consent or the law requires it.
7. Overseas disclosure
Some of our service providers, including Google, store or process information outside Australia, including in the United States. We take reasonable steps to make sure these providers have adequate data protection policies and procedures to protect any personal information they receive.
8. Marketing and opting out
We send marketing emails only to people who have asked for them. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time using the details in section 1.
9. Security and data quality
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, change or disclosure. We also take reasonable steps to keep it accurate, complete and up to date, and to destroy or permanently de-identify it when we no longer need it.
10. Access and correction
You can ask to see the personal information we hold about you and ask us to correct it. Contact us using the details in section 1. We will respond within a reasonable time.
11. Complaints
If you think we have mishandled your personal information, contact us first using the details in section 1 and we will try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be on this page.